1. Refund after cancellation

When, as a consumer, you validly cancel an online purchase within the statutory cooling-off period, we will refund the payment received for the cancelled products.

If you cancel the entire order, we will also refund the cost of the least expensive standard delivery offered by us. If you chose a more expensive delivery method yourself, we do not have to refund the price difference compared with standard delivery.

In the case of a partial return, the original delivery costs will not be refunded to the extent that those costs would also have been payable without the returned product.

2. Refund period

We will issue the refund as soon as possible and no later than 14 days after receiving your cancellation notice.

We may wait to issue the refund until we have received the product or until you demonstrate that you have returned it, whichever occurs first.

3. Payment method

We will refund you using the same payment method you used for the original order, unless you expressly agree to another method. We will not charge any fees for the refund.

After processing, it may take several business days for the amount to appear in your account, depending on your bank or payment provider.

4. Return costs

In the case of an ordinary cancellation, the direct return costs and the transport risk are borne by the consumer, provided this has been clearly communicated in advance. You choose, arrange and pay the carrier yourself. The risk of loss or damage during return transport remains with you until Titan Kamado has received the return shipment.

You pay the return costs directly to the carrier of your choice. Titan Kamado does not determine or collect these costs. The return costs will therefore not be deducted from the refund.

5. Depreciation

You may inspect and assess a product during the cooling-off period to the extent reasonably possible in a shop. If the product has been used beyond this and has consequently decreased in value, we may offset this demonstrable depreciation against the refund, insofar as permitted by law.

With a kamado, depreciation may arise, among other things, when charcoal has been lit, food has been prepared, the kamado has been left outdoors for an extended period, parts are missing, or visible marks or damage have occurred due to assembly or use. We will substantiate any deduction.

6. Damaged, incorrectly delivered, or defective product

Is a product damaged, incorrectly delivered, or defective? Then contact us via info@titankamado.com. In that case, the necessary costs of an agreed return will not be charged to you.

In the event of a defect, you have your statutory warranty rights. Depending on the circumstances, free repair or replacement may initially be appropriate. If repair or replacement is impossible, does not take place within a reasonable period, or cannot be carried out without serious inconvenience, you may, subject to the statutory conditions, be entitled to a price reduction or termination of the agreement and a refund.

7. Canceled and not-yet-shipped orders

A consumer may cancel an online order that has not yet been delivered. If the order has not yet been shipped, we will refund the amount received via the original payment method.

Has the order already been handed over to the carrier? Then contact us. It may be necessary to return the order after receipt in accordance with the returns policy. In the case of ordinary withdrawal, the direct return costs communicated in advance and the risk of return shipment remain the consumer's responsibility.

8. Pre-orders

A consumer may cancel a pre-order that has not yet been delivered. We will refund the amount received via the original payment method. Different written agreements may apply to business pre-orders.

9. Discounts and promotions

When returning a product, we will never refund more than the amount actually paid for that product. If a discount depended on a minimum order value, a combination of products, or another promotional condition, we may recalculate the refund based on the products you keep, insofar as this was clear in advance from the promotional terms.

10. Refund not received

Have you received a notification that the refund has been processed, but the amount still does not appear after several business days? First check your bank or payment account, and contact your bank or payment provider if necessary.

Is the refund still not visible afterward? Then contact us via info@titankamado.com and state your order number.

11. Business customers

Business customers have no statutory right of withdrawal. A refund for a business return will only be issued if this has been agreed in writing in advance or if the business customer is entitled to it under mandatory law.